Refund and Returns Policy

Thank you for shopping at Qiktic.com! We want you to have a positive shopping experience and be completely satisfied with your purchase. This Return Policy (“Policy”) outlines the terms and conditions for returning products purchased from our website. By making a purchase on Qiktic.com, you agree to comply with this Policy.

1. Returns Eligibility (a) Unused and Unopened Products: We accept returns for products that are unused, unopened, and in their original packaging. (b) Timeframe: You may initiate a return within [number of days] days from the date of delivery. (c) Proof of Purchase: To initiate a return, you must provide a valid proof of purchase, such as an order number or receipt.
2. Non-Returnable Items The following items are not eligible for return: (a) Perishable goods, such as food, beverages, or products with an expiration date. (b) Intimate or sanitary goods, such as underwear, swimwear, or personal care items. (c) Downloadable software, digital products, or gift cards. (d) Customized or personalized items.
3. Return Process (a) Return Authorization: Prior to returning a product, you must contact our customer service team or initiate a return request through your Qiktic.com account to obtain a return authorization. Unauthorized returns may not be accepted. (b) Packaging: Please ensure that the product is securely packaged to prevent damage during transit. (c) Return Shipping: You are responsible for the cost of return shipping unless the return is due to our error or a defective product. We recommend using a trackable shipping method and purchasing shipping insurance for your return. (d) Condition of the Product: The returned product must be in its original condition, unopened, and unused. Any products that have been used, damaged, or altered may not be eligible for a refund or exchange. (e) Refund Process: Once we receive and inspect the returned product, we will process the refund within [number of days] days. The refund will be issued using the original payment method, unless otherwise agreed upon. Please note that shipping charges are non-refundable.
4. Exchanges We currently do not offer direct exchanges. If you wish to exchange a product, please follow the return process outlined above and place a new order for the desired item.
5. Damaged or Defective Products If you receive a damaged or defective product, please contact our customer service team within [number of days] days of delivery. We may require photo evidence of the damage or defect. We will provide instructions on how to return the item and, depending on the circumstances, offer a replacement, repair, or refund.
6. Non-Refundable Situations In certain situations, we may not be able to provide a refund, including but not limited to: (a) Products returned without a valid proof of purchase. (b) Returns initiated beyond the specified timeframe. (c) Products that are not in their original condition or have been used or damaged. (d) Returns that do not comply with this Return Policy.
7. Policy Changes We reserve the right to modify or update this Return Policy at any time. Any changes will be effective immediately upon posting on our website. It is your responsibility to review this Policy periodically.

If you have any questions or need further assistance regarding our return policy, please contact our customer service team at [customer service contact information].

Note: This Return Policy does not affect your statutory rights as a consumer.